Retail Associate

Goodwill Industries of New Mexico•Clovis, NM

8h•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer that offers cross-training in different departments and advancement opportunities. The position involves customer service, accepting and processing donations, sorting merchandise, stocking the sales floor, and operating the cash register. Compensation is $13 per hour, with 38 hours guaranteed per week.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and maintain confidentiality of privileged information.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Respond to customer questions and issues; contact a supervisor when needed.
Process customer checkouts, accept cash and card payments, provide correct change and receipts, and wrap or bag merchandise.
Verify cash register balances against the currency in the register.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Set up displays and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured while protecting donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as assigned.