Retail Associate (Part-Time) - Garland

Teso Life•Garland, TX

9d•Onsite

About The Position

Store Staff are frontline store employees responsible for merchandising, replenishment, product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, tester/sample/display-material management, work records, and reporting issues in their assigned area. Under the direction of the Team Leader and Store Manager, they complete daily tasks according to company standards to keep merchandise neatly displayed, pricing accurate, replenishment timely, areas clean, customer service friendly, and issues promptly reported. The role includes following conduct and work-discipline standards; assisting customers with basic product questions; shelving, organizing, and replenishing products; checking product condition and expiration; maintaining price and promotional labels; supporting cleanliness, receiving, stockroom organization, and inventory counts; and managing testers, samples, display props, promotional gifts, and related materials. Issues involving customers, products, equipment, stockrooms, or safety must be reported to the appropriate team leader or manager.

Requirements

High school diploma, vocational secondary school education, or above.
Strong execution and sense of responsibility.
Good customer service and attention to detail.
Effective communication and teamwork skills.
Familiarity with, or willingness to learn, merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries; candidates without experience may be trained.

Responsibilities

Maintain a neat, professional appearance and wear the required uniform, name badge, and work tools.
Stay focused on assigned responsibilities during working hours and follow workplace conduct standards.
Clock in and out, complete shift handoffs, and complete the Daily Work Process Form as required.
Greet customers proactively and provide friendly service.
Guide customers to products and provide basic product introductions; notify the Team Lead when an item is unavailable.
Escalate complaints, returns or exchanges, negative feedback, and other issues that cannot be resolved.
Shelve, front-face, categorize, and organize merchandise and displays in the assigned area.
Replenish and organize products, maintain full and orderly shelves, match price labels correctly, and keep aisles clear.
Return unwanted customer merchandise to the appropriate location or responsible area; do not leave it piled or unattended.
Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
Maintain price labels, promotional labels, and POP materials, and report pricing discrepancies or label errors.
Assist with shrink records, receiving exception records, and corrective-action feedback.
Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment in the assigned area.
Assist with receiving, moving, sorting, shelving, stockroom organization, product location, inventory counts, and returning materials to proper locations.
Report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager.
Maintain testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
Report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed tester, sample, or display items.
Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.