Retail Associate - Part Time

Goodwill Industries of West Michigan, Inc.•Norton Shores, MI

About The Position

The Retail Associate receives and processes donated goods and materials at the retail store, maintains the sales floor, and operates cash registers. The position includes donation receiving and sorting, store-clerk duties, processing textiles and hardlines, and handling materials using powered industrial trucks and other equipment. The work is generally indoors, though occasional outside work may be required. The environment is routine, with periods of isolated high stress and short deadlines that may require overtime. Weekends and holidays are required, and the associate must be available and on call for store emergencies. The role involves medium physical work, including lifting and exerting force, carrying, pushing, pulling, bending, climbing, reaching, handling, and repetitive movement.

Requirements

  • High school diploma or equivalent preferred.
  • Minimum of one year of experience in retail operations preferred.
  • Ability to provide positive internal and external customer relations and work with individuals referred for training.
  • Ability to think independently in a supervisor's absence.
  • Ability to meet production goals and follow sorting and pricing guidelines accurately.
  • Maintain a valid powered industrial truck license when required.
  • Ability to perform the stated physical duties, including lifting, carrying, pushing, pulling, bending, climbing, reaching, handling, and repetitive movement.
  • Availability to work weekends and holidays and to be on call for store emergencies.

Nice To Haves

  • High school diploma or equivalent.
  • At least one year of experience in retail operations.

Responsibilities

  • Receive donated items, sort them by category, and complete related paperwork.
  • Operate the cash register, maintain displays, and stock merchandise.
  • Remove empty hangers and outdated merchandise according to the rotation schedule.
  • Maintain the general appearance and housekeeping of the store.
  • Follow sorting and pricing guidelines; recognize name-brand, vintage, and collectible items.
  • Size and hang textiles, differentiate materials, and place them in appropriate containers and z-racks.
  • Operate powered industrial trucks and other material-handling equipment to move containers and merchandise.
  • Assemble and disassemble containers, gaylords, and Kit bins; make proper use of available space and materials.
  • Provide positive internal and external customer relations and interact with individuals referred for training.
  • Meet production goals and maintain quality and accuracy when sorting and pricing.
  • Follow Kaizen principles, including the 6S Checklist, procedures, signage, and layout.
  • Maintain a valid powered industrial truck license when required.
  • Be available and on call for emergency situations at stores.

Benefits

  • Family-friendly hours
  • Flexible schedule
  • Closed on major holidays
  • Employee discount
  • Caring and inclusive culture
  • Supports a great cause
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