Retail Associate

Ross Stores•Wausau, WI

2d•Onsite

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience. The Associate greets and assists Customers courteously, treats fellow Associates with respect, follows company best-practice standards, maintains clean work areas, and ensures proper merchandise presentation. Associates are expected to perform assigned tasks throughout working hours and may work in any Store area as business needs require. They may also be asked to perform additional tasks to support Customer service and operational goals. The role includes maintaining a safe and secure shopping environment; providing friendly, prompt Customer service; operating registers and handling transactions according to policy; cleaning and recovering the sales floor; processing and merchandising new merchandise; following loss-prevention and merchandise-protection procedures; and safeguarding confidential information, cash, and merchandise. Associates are expected to represent Ross professionally, demonstrate integrity, and work efficiently. Stockroom assignments may have additional physical requirements.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Occasionally push, pull, and lift more than 25 pounds.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Spend up to 100% of working time standing, walking, and moving around the Store.
Use Store equipment, including PDTs, registers, and PCs, as required.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, regularly push, pull, and lift more than 20 pounds.
Certain assignments may require other qualifications and skills.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor to support a safe and secure environment.
Keep emergency exits clear and immediately correct or report unsafe conditions to Store Leadership.
Treat Customers and Associates respectfully and courteously, and recognize fellow Associates through Company programs.
Assist Customers with merchandise and questions, provide prompt and efficient service, respond immediately to Customer Service calls, and involve Store Leadership when needed.
Greet Customers throughout the Store and thank them at register transactions.
Perform assigned cleaning tasks, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company dress code.
Perform daily sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and presentation guidelines.
Maintain familiarity with merchandise and brand names to assist Customers.
Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (where applicable), merchandise protection, and Mark-Out-of-Stock policies.
Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions, maintaining accuracy when handling bankable tenders.
Safeguard confidential information, payment information, cash, and merchandise.
Execute Store best practices and minimize unnecessary steps and touches to maximize productivity.
Perform a range of functions in Store areas as assigned based on business needs.