Retail Associate Manager

T-Mobile • Dyersburg, TN

21d • $43,200 - $75,675

About The Position

This role supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. It involves coaching, training, and managing operations so team members can meet customer needs and achieve performance goals. The position emphasizes maintaining store standards, product knowledge, and compliance with retail procedures. Success is measured by sales target achievement, customer satisfaction, and operational efficiency, and the role contributes to the retail location’s customer experience and financial and operational success.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and/or sales experience in a retail environment.
• Communication skills.
• Leadership skills.
• Store operations knowledge.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
• Coach and train staff on product knowledge, customer interaction, and store procedures to improve team performance.
• Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and coordinate the team to meet customer needs.
• Stay current on products, services, and leadership practices and serve as an expert resource for the team.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package, including target incentives.
• Annual stock grant and employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits, backup care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED