Retail Associate Manager

T-Mobile • Durham, NC

12d • $43,200 - $75,675

About The Position

The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goal of earning customers’ trust and helping Mobile Experts succeed. The role focuses on delivering strong customer experiences, coaching and developing employees, maintaining store standards, and contributing to financial results and efficient store operations.

Requirements

• High school diploma or GED.
• Communication skills.
• Leadership skills.
• Store operations skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• One year of customer service and/or sales experience; retail environment preferred.

Responsibilities

• Orient and ground Mobile Experts in T-Mobile’s customer-focused service expectations.
• Ensure customers’ needs are met and employees make their experience comfortable and simple by resolving the full problem.
• Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example and stay up to date on products, services, training, and leadership practices.
• Work directly with Mobile Experts to help them meet or exceed monthly success measures and complete assigned training on time.
• Help maintain the overall store environment and national plan-o-gram standards; use and keep visual displays and interactive devices current.
• Assist with execution of Retail Methods & Procedures.
• Ensure the team knows store systems and corporate and store communications.
• Deliver financial results against key performance indicators and identify ways to manage and control store expenses.
• Manage discounting and credits.

Benefits

• Competitive base salary and compensation package, including target incentives.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED