Retail Associate Manager

T-Mobile USA • Monroe, LA

8d

About The Position

The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goal of earning customers’ trust and helping Mobile Experts succeed. The role focuses on customer experience, team development, store operations, and financial performance. The position requires a high school diploma or GED and at least one year of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required.

Requirements

• High school diploma or GED.
• At least one year of customer service and/or sales experience.
• Communication skills.
• Leadership skills.
• Store operations knowledge.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Orient and ground Mobile Experts in T-Mobile’s customer-focused standards and Manifesto.
• Ensure customers’ needs are met and help employees provide comfortable, straightforward experiences that resolve customers’ problems.
• Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
• Manage customer wait times.
• Stay current on products, services, and promotions.
• Lead by example by keeping current on products, services, training, and leadership practices, and serve as an expert resource to the team.
• Work directly with Mobile Experts to support or exceed monthly success measurements and complete assigned training on time.
• Help maintain the overall store environment and comply with national plan-o-gram standards.
• Use and maintain current visual displays and interactive devices effectively.
• Assist with implementing Retail Methods & Procedures.
• Ensure team members understand store systems and corporate and store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Manage discounting and credits.

Benefits

• Competitive base salary and compensation package, including target incentives for eligible roles.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED