Retail Associate Manager

T-Mobile USA • Raleigh, NC

10d

About The Position

At T-Mobile, the Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role leads team members in meeting customer needs through coaching, training, and operational management, while maintaining store standards, product knowledge, and adherence to retail procedures. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The position directly influences the customer experience and contributes to the retail location’s financial and operational success.

The role requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Total target cash pay is $57,600–$100,900, inclusive of target incentives. The general base pay range is $43,200–$75,675; actual starting pay varies based on factors including work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives.

T-Mobile describes its Total Rewards package as including a competitive base salary, wealth-building opportunities, and a range of benefits. Full- and part-time employees have access to the same benefits when eligible. T-Mobile is an Equal Opportunity Employer and offers reasonable accommodations during the application or interview process.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required knowledge or skills: change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

• One year of customer service and/or sales experience in a retail environment.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
• Coach and train staff on product knowledge, customer interaction, and store procedures to improve team performance.
• Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and coordinate the team to ensure customer needs are met.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED