Retail Associate Manager
About The Position
This role supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The Retail Associate Manager leads team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by the team’s achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location. The position requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years of age and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills and abilities: change agility, change management coaching, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.
Nice To Haves
- One year of customer service and/or sales experience in a retail environment.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
- Manage store operations, including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
- Monitor and control store expenses, discounting, and credits to support financial objectives.
- Oversee customer wait times and ensure customer needs are met through effective team coordination.
- Stay current on products, services, and leadership practices to serve as an expert resource for the team.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
