Retail Assistant Store Manager at West Chester

b2392ef7-b3a9-4810-a630-21c1c5264f12•West Chester Township, OH

5d•$0 - $19•Onsite

About The Position

The Retail Assistant Store Manager coordinates with the Retail Store Manager to oversee employees and daily retail store operations, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role helps maintain production efficiency, store organization, and safety. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. This position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. It supports the organization’s rehabilitation services and mission through retail operations and collaboration with employment and training programs.

Requirements

Minimum of five years of experience in retail or an equivalent industry.
Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
Ability to set and manage schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Highly developed customer-service and interpersonal skills, including integrity, respect for customers, vendors, and employees, critical and analytical thinking, and appreciation of diversity.
Ability to work in climate-controlled and non-climate-controlled environments.
Ability to continuously walk, stoop, stand, bend, lift, kneel, and climb for prolonged periods.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area and perform computer-based work frequently.

Nice To Haves

High school diploma or equivalent preferred.
Two years of previous progressive retail management experience supervising several departments and/or staff preferred.
Broad knowledge of the thrift and resale industry and ability to respond to competitive situations preferred.

Responsibilities

Oversee and execute overall retail store operations in partnership with the Retail Store Manager.
Perform daily administrative and clerical functions, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with supervision and training of employees.
Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donated items, handling cash, maintaining the sales floor, assisting customers, and store upkeep.
Create an atmosphere of exceptional customer service for internal and external customers.
Monitor donation functions and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain staffing levels in production and on the sales floor while meeting budgeted payroll expenses; train new associates in accordance with Goodwill policies.
Maintain a neat, orderly, properly equipped, and supplied store within budgetary requirements.
Communicate with other divisions and stores by email, phone, and in person as needed.
Collaborate with the employment and training program to further the organization’s mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete paperwork and reports in a timely and efficient manner and adhere to the supervisor’s work schedule.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) with company match
Employee Assistance Program
Discounts when shopping at the organization’s stores
$300 employee referral bonus for an internal employee whose referred candidate is hired and completes 90 days of employment