Wireless Retail Associate Manager WEST CHESTER | Paoli Pike
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager (RAM) works as part of a retail team to represent the brand and its core values, create enthusiasm for products and services, and prioritize customers’ needs. This is a learning role: the RAM builds customer-service and sales skills while helping the Retail Store Manager with operational duties and coaching. The RAM develops meaningful customer relationships, identifies needs, demonstrates and recommends devices and services, and works with colleagues across channels to deliver a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead the team, share best practices, serve customers, and resolve issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with team members and customers.
- Prior wireless sales experience.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and demonstrate in-store technology.
- Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and deliver a seamless experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Share best practices, support the team, and help resolve customer issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- A culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
