Retail Assistant Store Manager - Morrow

Goodwill of North Georgia • Morrow, GA

5d

About The Position

The Retail Assistant Store Manager assists the Store Manager in running the store. The role includes hiring, training, motivating, and supervising staff; leading meetings; helping the store meet customer and donor satisfaction standards; maintaining displays and merchandising presentations; ensuring cash is handled according to policy; and driving the store toward meeting or exceeding its budgeted financial performance. Ongoing training is provided, and career progression may include an opportunity to transfer to other stores.

The store operates seven days a week, and the role involves working 45 or more hours per week. Work includes handling donated items that must be unpacked, sorted, and displayed. The environment can be messy and dusty, cold in winter, and hot in summer. The Assistant Store Manager is expected to proactively address situations, resolve problems, think ahead, prioritize, understand the in-store experience, and engage and motivate employees to deliver excellent customer service. Computers, email, and Microsoft Office are used every day.

Requirements

• At least 2 years of experience supervising 15 or more employees in food services, manufacturing, production, or retail; alternatively, 1 year of supervisory experience with successful completion of Goodwill-assigned training.
• Alternatively, a bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics, plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry, or another relevant industry.
• Alternatively, at least 4 years of military service with 1 or more years of supervisory experience, in lieu of either of the above experience paths.
• Strong interpersonal and written communication skills.
• Demonstrated skills operating personal computers, previous POS or sell systems, and software packages including Microsoft Office.
• A driver's license, dependable transportation, and communication devices.

Nice To Haves

• Bilingual language skills.
• Previous military experience.

Responsibilities

• Assist the Store Manager in running the store.
• Hire, train, motivate, and supervise staff.
• Lead meetings.
• Help the store meet customer and donor satisfaction standards.
• Maintain displays and merchandising presentations.
• Ensure cash is handled according to policy.
• Drive the store toward meeting or exceeding its budgeted financial performance.
• Proactively address situations and resolve them.
• Engage and motivate employees to deliver excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed