About The Position

As an Assistant Store Manager at Swarovski, you will support a positive work environment, deliver exceptional customer experiences, and drive commercial results. You will coach and empower the team, act as a role model, and contribute to the store’s success. You will also step in for the Store Manager as needed. Swarovski creates crystal-based products and emphasizes sustainability, responsibility, diversity, inclusion, and individuality. The company supports employee development and notes that Assistant Store Managers may progress into roles such as Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager.

Requirements

  • 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
  • Some leadership and coaching experience.
  • A winning personality and ability to establish trustful relationships and empower others.
  • Excellent customer service skills and digital proficiency.
  • Responsible and able to take ownership.
  • Curious, empathetic, results-driven team player with a commercial mindset.

Responsibilities

  • Act as a role model by delivering outstanding customer service and brand experience.
  • Coach, motivate, and onboard team members to maximize performance.
  • Support recruitment, talent development, and employee relations.
  • Drive sales and support monthly plans and targets.
  • Oversee store operations, including inventory, cash handling, and compliance.
  • Step in for the Store Manager as needed.

Benefits

  • Recognition awards celebrating achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program offering mental, physical, and emotional health support, managerial support, and financial and legal support.
  • Comprehensive product and personal training.
  • Opportunities for career development.
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