487-Retail Assistant Store Manager - FT - Moncks Corner

Goodwill Industries of Upstate/Midlands South Carolina•, SC

14d

About The Position

The Retail Assistant Store Manager assists the Store/Facility Manager in managing and operating a retail store, donation processing center, and/or warehouse operations. The role provides exceptional customer service through efficient management of store associates, donations, processing, stock rotation, inventory, and sales, while maintaining the facility and merchandise to encourage shoppers in support of Palmetto Goodwill’s mission-related services. The Assistant Store Manager leads retail team and store activities in the absence of, or at the direction of, the Retail Store Manager. The position performs administrative and clerical duties, supports safe and compliant operations, coordinates merchandise and transportation activities, and helps maintain sales and production standards. It also promotes Palmetto Goodwill’s I-CARE values, ACE Culture, learning and growth, and a diverse, inclusive, and welcoming team environment. The role directly supervises the store management team, store associates, program participants, volunteers, and community service participants. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, maintaining a safe work environment, and resolving complaints and problems. The position requires occasional business travel, flexible hours, availability to open or close the location, and the ability to respond to emergencies as needed.

Requirements

Associate’s degree or equivalent from a two-year college or technical school in Business or a related field, or an equivalent combination of education and experience.
Two years of retail management experience emphasizing customer service.
Ability to perform each essential duty satisfactorily.
Ability to pass a criminal background check.
Ability to obtain and maintain forklift/stacker and CPR/first-aid certifications.
Valid driver’s license, reliable transportation at all times, and automobile insurance acceptable to Goodwill’s liability insurance provider.
Ability to read and interpret business periodicals, professional journals, and sales reports; write reports; and present information and respond to questions tactfully and cooperatively.
Ability to perform arithmetic, compute rates, ratios, and percentages, define problems, collect data, establish facts, and draw valid conclusions.
Ability to exercise judgment, resourcefulness, ingenuity, initiative, and discretion when managing confidential information.
Ability to operate a POS register.
Working knowledge of fax machines, scanners, material-handling equipment, computers, Microsoft Office programs including Outlook and Excel, database programs, and the internet.
Ability to work flexible hours, open and/or close the assigned retail location, make bank deposits, secure the building, and respond to emergencies as needed.
Ability to travel occasionally for business-related activities.
Ability to perform the physical demands of the position, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of more than 50 pounds.

Responsibilities

Demonstrate Palmetto Goodwill’s I-CARE values and provide excellent experiences to internal and external customers.
Promote learning and growth, participate in training and development, and support diversity, inclusivity, and belonging.
Receive donations using the GRATIS process and maintain a clean work environment.
Train and onboard team members, provide coaching, and train Retail Team Member IVs to deliver new Retail Team Member training.
Issue refunds and resolve customer concerns.
Demonstrate proficiency in production and customer service management through evaluation.
Report known or suspected security and theft problems to store management, the District Manager, and/or Asset Protection.
Comply with agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards.
Lead retail team and store activities in the Store Manager’s absence or at the Store Manager’s direction.
Perform administrative and clerical duties, including opening and closing tasks, bank deposits, and securing the building.
Ensure compliance with safety, security, sales, money-handling, and record-keeping procedures.
Verify merchandise quality and quantity to support sales and production standards.
Coordinate shipments, adjust merchandise categories and production schedules, and coordinate transportation shipments and daily reporting.
Ensure merchandise is priced according to established standards.
Implement seasonal planograms, floor sets, signage, and sales promotions, as applicable.
Optimize floor space based on product flow and production needs.
Assist Truck Drivers and other agency personnel in performing their duties.
Obtain and maintain forklift/walk-behind stacker and first-aid/CPR/BBP certifications.
Maintain a valid driver’s license, reliable transportation, and acceptable automobile insurance.
Supervise store management team, store associates, program participants, volunteers, and community service participants; perform subordinate work as needed.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, maintain a safe work environment, and address complaints and problems.
Perform other job-related duties as assigned.