Retail Assistant Store Manager- Great Lakes

POP MART•North Chicago, IL

10h•$18 - $23•Onsite

About The Position

POP MART is hiring a Retail Assistant Store Manager at Great Lakes Mall. The role partners with the Store Manager to deliver an exceptional customer experience, drive sales performance, develop the team, and maintain operational excellence. The Assistant Store Manager leads from the sales floor, coaches and develops Brand Associates and Sales Leads, supports recruiting and onboarding, and serves as Manager on Duty when the Store Manager is unavailable. The position reports directly to the Store Manager. The role oversees daily store operations, business performance, inventory, and merchandising. It includes executing brand standards and marketing initiatives, supporting store events and product launches, and building excitement among local collectors. Responsibilities may vary based on store volume.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent required.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, and customer-first culture.
Serve as Manager on Duty, making operational and customer service decisions and ensuring an exceptional store experience.
Support onboarding, training, and performance development for new team members.
Lead from the sales floor and set the standard for customer engagement.
Build customer loyalty and resolve concerns professionally.
Partner with the Store Manager to achieve sales goals and KPIs, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
Analyze business results, identify sales opportunities, and execute performance and customer-engagement action plans.
Promote new product launches, limited-edition releases, and seasonal campaigns.
Oversee opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising according to inventory levels, sales trends, and business priorities.
Support inventory accuracy through cycle counts, audits, and replenishment.
Maintain back-of-house organization for efficient store operations.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement within the local collector community and promote POP MART's brand experience.