SVS Vision- Retail Assistant Manager

SVS Vision, Inc.•Allen Park, MI

About The Position

The Retail Assistant Manager assists the Retail Office Manager with the store’s day-to-day operations. The role includes dispensing eyewear, providing patient care, setting performance goals, and delivering financial performance. Under the Retail Office Manager’s direction, the Assistant Manager helps hire, train, coach, and manage the performance of the store team, and leads the team when the Retail Office Manager is absent. The Assistant Manager supports store leadership and scheduling, ensures compliance with company policies and applicable laws, and communicates company initiatives and important information to associates. The role leads execution of merchandising, operational, customer-service, and optical strategies to achieve planned sales, gross margin, and financial results. It also includes developing business plans, identifying opportunities for growth, monitoring progress toward goals, and motivating the team to deliver results. The position models excellent customer service and patient care, dispenses eyewear according to professional standards, and partners with the Retail Office Manager on customer-service guidance and key-carrier duties. These duties may include opening and closing the store, cash-office tasks, committing payroll, and responding to alarm calls. The Assistant Manager is expected to act on feedback from the Retail Office Manager and District/Market Manager to improve performance and prepare for future Retail Office Manager openings.

Requirements

ABO/SVS Certification required within 12 months of hire or promotion.
High school graduate or equivalent.
Supervisory experience with a strong customer-service focus.
Ability to analyze and solve issues of varied scope and act decisively to implement solutions.
Solid organizational and planning skills.
Ability to monitor progress in relation to goal attainment.
Ability to analyze financial data, recognize improvement opportunities, and formulate plans to address them.
Ability to set impactful goals and motivate a team to deliver results.
Ability to multitask and remain flexible in an ever-changing environment.
Commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
Ability to read and write at a high school graduate level.
Ability to sit or stand for extended periods.
Ability to operate office equipment such as a personal computer, telephone, fax machine, and copier.
Ability to lift 10 to 20 pounds.
Ability to see near and at a distance, and to perceive color and depth.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Physical agility, including bending, twisting, reaching, and pulling.
Ability to operate a cash register and optical equipment and tools.
Ability to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.

Nice To Haves

Optician experience desired.
Supervisory experience in an optical store or retail setting preferred.

Responsibilities

Assist with hiring, developing, training, and managing associate performance.
Assist with store scheduling.
Ensure the store complies with company HR policies and practices and applicable federal and state laws and regulations.
Communicate company initiatives, processes, and key associate information to the team.
Lead the team in executing merchandise, operational, and customer-service strategies to deliver planned sales, gross margin, and financial results.
Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks and respond to patients and customers with urgency.
Drive optical initiatives through the team by planning and scheduling appropriately.
Identify opportunities to grow the business.
Develop business plans and follow up on actions to drive profitable sales.
Provide and continuously model excellent customer service in customer interactions.
Partner with the Retail Office Manager to provide the team with direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the Retail Office Manager on key-carrier tasks, including opening and closing the store, cash-office tasks, committing payroll, and responding to alarm calls.
Act on feedback from the Retail Office Manager and District/Market Manager to support continuous improvement and preparation for future Retail Office Manager openings.
Travel independently to support company objectives and personal development.