Retail Assistant Manager - Snowbird Center

POWDR • Snowbird, UT

5d • Onsite

About The Position

The Retail Assistant Manager is a hands-on leader who supports multiple retail locations across Snowbird Resort. Positioned between the Store Managers and Supervisors, this role focuses on daily staff management, inter-shop coordination, and the development of frontline talent. The Assistant Manager helps ensure retail operations run smoothly across all locations while reinforcing a consistent standard of guest service, team accountability, and execution.

Requirements

• 2-4 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Advanced written, verbal, reading and listening skills.
• Reading, writing and arithmetic with accuracy.
• Excellence in customer service.
• Outstanding "people-person" with ability to work effectively in a variety of teams.
• Competence leading employees in a goal-oriented win-win working environment.
• MS Outlook, Word, and Excel proficient.
• Knowledge of, or ability to learn, Yellow Dog (inventory management system), Square (point of sale system) and other retail management systems.
• Work with a large degree of autonomy.
• Exercise judgment in accordance with company and divisional policies and procedures.
• Maintains a solutions-oriented attitude and seek assistance when roadblocks get in the way.
• Must be proactive and persistent.
• Honesty and integrity are paramount.
• Must have off-premise alcohol certification, or be willing to obtain.

Nice To Haves

• College degree in related field preferred.
• Additional related work experience may be substituted for education.

Responsibilities

• Delivers a great shopping experience to Snowbird customers through effective staff training and measurement of service guidelines.
• Works with the Retail Manager to interview and hire staff.
• Coaches, motivates, and develops staff in a team-oriented goals-oriented environment.
• Works collaboratively with Managing Team to ensure optimal product mix and replenishment.
• Will assist with conducting regular physical inventory class counts and twice annual full-store inventories.
• Maintains the store and storage areas in a safe, clean and organized manner in order to minimize risk to employees, guests and the inventory.
• Works as part of a retail management team, assists in setting divisional goals, supports and implements company and divisional policies.
• Willing to assist in other areas of retail operations as assigned by Retail Administration.
• Works floor-shifts often, juggling management tasks while working in the shop directly with customers. This is a very hands-on management role.
• This person will consistently model great service, jumping in during busy times, and observing performance firsthand.
• Partner with Store Managers to provide feedback, document performance issues, and lead minor disciplinary conversations when necessary.
• Build positive relationships with retail staff—serving as a go-to person for daily questions, guidance, and support.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance
• 401k w/ company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree