T-Mobile - Retail Assistant Manager - Suffolk, VA

United Wireless•Suffolk, VA

9h•Onsite

About The Position

The Retail Assistant Manager works closely with the Store Manager to lead and develop the store team and support the company’s mission of earning customer loyalty. The role helps Sales Representatives achieve success and reach performance goals while fostering a customer-first culture grounded in the company’s core values. The Assistant Manager leads by example and contributes to a positive, high-performing team environment, ensuring customers receive a seamless, confident, and solutions-oriented experience. This position supports sales, customer satisfaction, and store operations by coaching team members, managing the in-store customer experience, maintaining the retail environment, and ensuring compliance with company procedures. It also contributes to store financial performance by monitoring key performance indicators, helping control expenses, and managing discounts appropriately. This is an hourly role with competitive pay based on experience and qualifications, plus eligibility for uncapped commission. Total compensation varies according to hourly wages, sales performance, and commission earnings.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
1–2 years of customer service and/or sales experience, preferably in a retail environment.
Reliable transportation required.
Flexible schedule required for full-time employees.
Passion for helping customers and providing excellent service.
Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

Coach and develop Sales Representatives to improve customer interactions and sales performance.
Manage customer wait times to support a smooth and efficient in-store experience.
Stay current on products, services, and leadership best practices.
Provide team members with guidance and support on sales and customer service strategies.
Support store maintenance and maintain a clean, organized retail environment.
Oversee visual merchandising and ensure displays meet company standards.
Ensure compliance with retail procedures and operational guidelines.
Help team members use store systems, tools, and communications effectively.
Monitor key performance indicators to help drive financial performance.
Assist with controlling store expenses and managing discounts appropriately.
Uphold and enforce United Wireless policies and procedures.
Contribute to store sales, operational, and customer satisfaction goals.
Perform other duties as assigned.