T-Mobile - Retail Assistant Manager - Charlottesville, VA

United Wireless•Charlottesville, VA

13h

About The Position

The Retail Assistant Manager works closely with the Store Manager to lead and develop the store team and support the company's mission of earning customer loyalty. The role helps Sales Representatives achieve success and performance goals while fostering a customer-first culture based on company values. The Assistant Manager leads by example and helps provide customers with seamless, confident, solutions-oriented in-store experiences. The position supports store sales, operations, and customer satisfaction goals. It includes coaching employees, managing customer wait times, maintaining store presentation and cleanliness, monitoring key performance indicators, and helping ensure compliance with company policies and retail procedures. This is an hourly role with competitive pay based on experience and qualifications, plus eligibility for uncapped commission. Total compensation varies with hourly wages, sales performance, and commission earnings.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
1–2 years of customer service and/or sales experience; retail experience preferred.
Reliable transportation required.
Flexible schedule required for full-time employees.
Passion for helping customers and providing excellent service.
Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

Customer service and/or sales experience in a retail environment.

Responsibilities

Coach and develop Sales Representatives to improve customer interactions and sales performance.
Manage customer wait times to support a smooth and efficient in-store experience.
Stay current on products, services, and leadership best practices.
Guide and support team members on sales and customer service strategies.
Support store maintenance and maintain a clean, organized retail environment.
Oversee visual merchandising and ensure displays meet company standards.
Ensure compliance with retail procedures and operational guidelines.
Help team members use store systems, tools, and communications effectively.
Monitor key performance indicators to drive financial performance.
Assist with controlling store expenses and managing discounts appropriately.
Uphold and enforce United Wireless policies and procedures.
Contribute to store sales, operational, and customer satisfaction goals.
Perform other duties as assigned.