Assistant Manager - Suffolk

Excel Fitness•Suffolk, VA

3d•Onsite

About The Position

The Assistant Manager plays a crucial role in club operations, reporting to the General Manager (GM). This position is responsible for assisting the GM in developing and executing strategies to enhance member acquisition and retention, all while fostering a positive team culture aligned with Excel Core Values. Key duties include managing the hiring process, training and developing new team members, ensuring compliance with certifications and training requirements, and providing performance counseling and discipline. The Assistant Manager will supervise, motivate, and coach staff to achieve their best performance. They will also support the GM in monitoring club KPIs, maintaining a clean and welcoming facility, performing daily inspections, and managing work orders for equipment and facility upkeep. This role involves holding staff accountable for company standards, auditing paperwork, resolving member issues, managing club inventory, and assisting with marketing and promotional activities. Additionally, the Assistant Manager will contribute to creating club schedules, verifying payroll, ensuring adherence to company policies, and reporting infractions to HR. They will also assist with team player assessments, be available for operational support off-shift, and be on call during peak seasons. In the GM's absence, the Assistant Manager will oversee club operations and staff, and represent the company at community events. They will also assist with conducting team meetings.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required.
Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
Demonstrated the ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaining a positive culture.
Accountable for the hiring process, from selecting candidates, interviewing process, and ensuring onboarding documentation is filled out to our standards.
Train and develop new team members.
Ensure all Team Players stay up to date on certifications and scheduled training requirements.
Counsel and Discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring KPI (Key Performance Indicators) goals and metrics for the club.
Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including but not limited to: Perform daily club inspections, and assign cleaning or associated tasks along with re-inspecting said tasks.
Enter work orders into the Computer Maintenance Management System to ensure the facility and equipment are serviceable for members.
Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolving day-to-day member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities for the club.
Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable).
Make sure all Team Players adhere to company policies and guidelines and address any minor infractions.
Report all major infractions with GM and HR to formulate a plan to address them.
Audit club inventory and communicate with the General on recommendations for inventory orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability while off shift to be a direct contact to help field operational questions and/or emergencies.
Required to be on call during company Peak Season/Sale Expirations when needed to support club needs.
Accountable for overseeing club operations and staff when the GM is off or unavailable.
Assist GM and represent our company at community events and other outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.