Retail Area Manager

POP MART•Philadelphia, PA

About The Position

POP MART is a global pop culture and entertainment company that develops and operates intellectual property with artists and designers. The Retail Area Manager oversees day-to-day operations for five retail stores and associated ROBO Shop locations in an assigned area, ensuring operational, visual merchandising, and customer experience standards are met. The role drives sales and other key performance indicators, develops store leaders and teams, manages staffing and payroll, and travels regularly to observe, audit, coach, and support locations. The Area Manager coordinates with the District Manager and cross-functional partners to meet store needs, address operational challenges, support brand initiatives, and improve customer service. The position requires extensive travel, including frequent air travel and multi-day market visits.

Requirements

3–5+ years of progressive retail management experience, including Store Manager experience.
Strong leadership skills, including the ability to coach, mentor, develop, and inspire diverse retail teams.
Demonstrated ability to meet and exceed sales, operational, and KPI goals.
Strong understanding of staffing, payroll, inventory management, visual merchandising, loss prevention, and customer experience.
Excellent communication and interpersonal skills, including the ability to partner effectively with store teams, leadership, and cross-functional stakeholders.
Strong problem-solving, organizational, and time-management abilities.
Comfort working in a fast-paced, entrepreneurial, and rapidly evolving environment.
Proficiency in Microsoft Office and retail POS systems.
English proficiency.
Ability and willingness to travel regularly between assigned store and ROBO Shop locations.
Ability to travel extensively throughout the assigned region, including frequent air travel and multi-day market visits.
Ability to stand, walk, and move through retail environments for extended periods during store and market visits.
Ability to remain seated or at a desk for extended periods while operating a computer or other office equipment.
Ability to occasionally lift or move items weighing up to 25 pounds.

Nice To Haves

3+ years of multi-unit management experience.
Experience leading multiple high-volume retail locations within a fast-growing consumer, specialty, fashion, lifestyle, or entertainment brand.
Experience coaching and developing Store Managers and building strong leadership pipelines.
Experience supporting new store openings, product launches, promotional events, or rapid retail expansion.
Mandarin proficiency.

Responsibilities

Oversee daily operations for five retail store locations, ensuring compliance with company operational, visual, and customer experience standards.
Drive sales and KPIs, including sales targets, average transaction value (ATV), units per transaction (UPT), membership, and shrink control.
Train, coach, and motivate store managers and store teams to support high performance and a strong team culture.
Support hiring, onboarding, and development of store-level employees in coordination with the District Manager.
Manage store staffing levels and payroll to align with labor budgets and productivity goals.
Travel regularly among assigned stores to observe, audit, coach, and support operations.
Monitor inventory, visual merchandising, and loss prevention protocols.
Communicate between stores and the District Manager, ensuring timely reporting and follow-through on initiatives.
Partner with HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising to support store needs.
Champion customer service and provide feedback that supports continuous improvement.
Identify and address operational challenges in a timely and effective manner.
Support Store Managers with promotional events, product launches, and key brand initiatives.
Oversee ROBO Shop operations in the assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving local sales.