Part-Time Retail Ambassador - Ala Moana
About The Position
As a Retail Ambassador at Rothy’s, you represent the brand on the sales floor, delivering exceptional customer experiences and embodying company values in every interaction. The role focuses on creating meaningful customer connections, driving sales through service, and supporting a welcoming, inclusive store culture. You also assist with limited operational tasks to help keep the store well-maintained and running smoothly. The Stores team provides expert knowledge of the fit, wear, and sizing of Rothy’s shoes, along with in-depth knowledge of its styles and strong customer service. Ambassadors create personalized shopping experiences, build customer relationships and brand loyalty, and share the story behind Rothy’s sustainable designs. Customer experience accounts for 90% of the role, including delivering the Rothy’s Experience, achieving personal sales results and contributing to team goals, and practicing clienteling. Operational excellence accounts for 10% and includes stock replenishment, visual merchandising support, store organization and cleanliness, and following store procedures and policies.
Requirements
- Must be 18 years of age or older.
- Strong communication skills and the ability to build genuine customer connections.
- Passion for service and motivation to achieve personal and team sales goals.
- Willingness to support operational tasks as part of the team.
- Availability to work at least 16 hours per week: either three peak days (Friday, Saturday, Sunday, and holidays) or two peak days plus two non-peak days (Monday through Thursday).
- Ability to stand and walk for an entire shift.
- Ability to lift, push, carry, or otherwise move up to 25 lbs.
- Ability to frequently bend, reach, and stretch, and to safely use ladders and step stools.
- Ability to follow the Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Deliver the Rothy’s Experience to every customer through brand presentation, communication, and product expertise.
- Drive personal sales and results and contribute to team goals.
- Build lasting customer relationships through strong clienteling practices.
- Model collaborative, team-focused behavior and contribute to a positive, inclusive, service-driven store culture.
- Perform assigned daily operational tasks accurately, including stock replenishment, visual merchandising support, and store organization and cleanliness.
- Follow established store procedures and standard operating procedures to support operational excellence and compliance.
Benefits
- Wellness and Commuter Programs
- PTO and Wellbeing Time
- Employee Discount Program
- May be eligible for additional discretionary bonuses or incentives and a comprehensive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
