Retail Advisor

Clutch Technologies Inc.•New Westminster, BC

4d•Onsite

About The Position

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors. We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Retail Advisor (Field Specialist) to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Requirements

High school diploma or equivalent
2+ years of customer-facing experience
A Class 5 License (valid in British Columbia)
3 years of clean driver’s abstract with no major infractions.
Clean criminal background check.
Legally authorized to work in Canada.
Minimum of 40 hours per week, with overtime as needed.
A 4 weekday plus 1 weekend date working schedule

Nice To Haves

1+ years experience in the retail industry
A passion for cars and the automotive industry
Experience with warranty products so that you can answer any question that arise during the process

Responsibilities

Delivering a uniquely special experience to each and every one of our customers inside our new facility!
Having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
Inspecting vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
Assisting other team members with various tasks as necessary.