Bilingual Retail Advisor

Clutch Technologies Inc. • Markham, ON

2d • Onsite

About The Position

Clutch is looking for a Bilingual Retail Advisor (Mandarin/Cantonese) to be the face of our company in our first Retail location at Markville Mall! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

Requirements

• High school diploma or equivalent.
• Minimum of a G2 Driver’s License (valid in Ontario).
• Clean driver’s abstract with no major infractions.
• Clean criminal background check.
• Fluent in Mandarin and/or Cantonese
• Legally authorized to work in Canada.
• Minimum of 40 hours per week, with overtime as needed.

Nice To Haves

• Valid OMVIC License: Don’t have one yet? No problem! We’ll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

Responsibilities

• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You’ll also be a team player by assisting other team members with various tasks as necessary.

Benefits

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.
• Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED