Bilingual Talent Advisor

Surge Staffing • Muncie, IN

1d • Onsite

About The Position

Surge Staffing is seeking a high-energy, motivated Bilingual Talent Advisor with a strong work ethic, positive attitude, and excellent communication skills. This is a permanent, full-time internal position with Surge Staffing. This role involves customer service and sales, with no prior experience strictly necessary, though sales experience is preferred. The ideal candidate will be adept at matching candidate skills with client needs, managing client relationships, and contributing to branch growth.

Requirements

• Must be bilingual and be able to read, write, and speak fluent Spanish and English.
• Must have at least 1 year of sales experience.
• High school diploma required; or equivalent work experience/education greatly preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet.
• Ability to travel to various locations and customer sites as needed; reliable transportation a must.
• Ability to work effectively and efficiently independently as well as in a group setting.
• Sales-minded, team-oriented and exceptionally calm under pressure.

Nice To Haves

• Entry Level Customer Service / Sales
• No Experience Necessary
• Previous experience in a supervisory or leadership role a plus.
• Staffing industry experience strongly preferred.
• Previous experience in sales, human resources, or a service industry recommended.

Responsibilities

• Deliver superb customer service to clients and temporary associates.
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner.
• Recruit, conduct interviews and follow-up with candidates and temporary associates.
• Successfully and strategically match employee skill sets to customers' hiring needs.
• Assist in the development of business leads & retention of current clientele.
• Act as a professional and reliable liaison between temporary associates and clients.
• Maximize billable hours to increase market share and branch profits.
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service.
• Conduct outside sales calls to obtain new business partnerships and customers.
• Present customers with additional Surge Staffing products and services.
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch.
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies.
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction.
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED