Retail Advisor, 38hrs, York

Virgin Media O2•New York, NY

1d•Onsite

About The Position

As a Retail Advisor at Virgin Media O₂, you’ll help customers make confident choices about the technology and services that keep them connected. The role is about more than selling: you’ll build trust, show empathy and take ownership to create positive customer experiences. You’ll advise on products and services including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages, and help customers find suitable price plans and setups. You’ll join a close-knit retail team where collaboration, shared success and learning are part of everyday work. Support begins on day one, with two two-day induction sessions (30 hours) during the first two weeks, covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. This is a 38-hour-per-week retail role based in York. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed during recruitment. The hourly rate is £13.45.

Requirements

Confidence and strong communication skills.
A genuine passion for delivering great customer experiences.
Resilience and motivation to work towards individual and team targets.
Flexibility to adapt to different customers, products and priorities.
An open mindset and willingness to learn in a fast-paced retail environment.
Customer-focused mindset and passion for technology.

Responsibilities

Help customers choose products including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
Support customers in finding a suitable price plan and setup for their lifestyle.
Demonstrate new and existing technology, including accessibility features.
Take ownership of customer queries, resolve issues and build trust.
Work with the team to achieve store targets and strong customer satisfaction outcomes.