Retail Administration Specialist

The First National Bank of Bastrop•Bastrop, TX

4d•Onsite

About The Position

The First National Bank of Bastrop is seeking a Retail Administration Specialist to perform a variety of duties including quality control of deposit account origination documents and providing administrative and operational support to the retail administration department, the Retail Administration Officer, and the Retail Operations Manager. This role involves verifying and reviewing data and documents, answering questions from frontline staff, and contributing to the Bank's growth and success. Participation in shared team projects and bank initiatives is expected. The position works under moderate supervision with limited latitude for independent judgment.

Requirements

High school diploma or equivalent.
One year of banking experience, including teller and/or new account origination experience.
Ability to effectively demonstrate key concepts to new employees in a positive and professional manner.
Current knowledge of banking regulations, policies and procedures, particularly as they pertain to bank teller functions.
Ability to maintain objectivity and independence.
Ability to read, comprehend, and technically apply written policies, procedures, and regulations.
Ability to take initiative and maintain flexibility.
Ability to use Bank equipment and computer system and information.

Responsibilities

Review daily, new account reports to ensure in-branch accounts are opened accurately and within deposit account origination procedures established by the Bank. This includes, but is not limited to, review of Customer Due Diligence information, Account Due Diligence information, OFAC due diligence, ChexSystems due diligence, CIP documentation, and all account documentation.
Review daily account maintenance including changes to account ownership as well as CIF or account-level demographic updates.
Maintain a manual entry log of documents reviewed and errors made along with outstanding work not yet processed.
Report deficiencies promptly using shared list for Customer Service Representative resolution.
Maintain Document Management System (DMS) integrity by maintaining standards, balancing documents, reviewing data output for missing documents, duplicate documents, and incomplete documents.
Scan single documents or batches of documents into the DMS library; accurately index and file applicable documents.
Analyze deposit account origination errors and identify opportunities to reteach key concepts.
Assist the Retail Administration team with processing and/or review of various internal workflows; daily balancing activities; processing incoming and outgoing mail on a rotating basis; various other periodic projects or initiatives; training and shadowing as needed; and scheduled business-unit level audit and review.
Maintain knowledge of banking regulations, policies, and procedures, particularly as they pertain to retail operations.
Maintain accurate knowledge of all Bank products and services to respond to customer comments and inquiries and develop cross-sell opportunities, making proper referrals when appropriate.
Represent the Bank to customers, government agencies, and the general public in ways that promote the integrity and validity of Bank objectives.
In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.
First National Bank’s (FNB) promotional materials may include photos, videos and other recordings taken in the workplace or at company-sponsored events. Acceptance of employment with FNB gives consent to such photos, videos and other recordings and these may be used in social media posts, newsletters and other promotional materials. No extra compensation or advance notice will be provided when recordings are made or published.
In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information.
The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities.
The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.