Loan Administration Specialist

Federal Home Loan Bank of Chicago•Chicago, IL

19h•Hybrid

About The Position

The Federal Home Loan Bank of Chicago (FHLBank Chicago) is a bank for banks and other financial institutions, focused on being a strategic partner for its members and working together to reinvest in communities. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment. At FHLBank Chicago, employees come first, and the company is committed to a high performing, engaged workforce. They offer professional development and training opportunities, including upskilling, mentorship programs, and tuition reimbursement. Their collaborative, in-office operating model fosters innovation, connection, and shared success, with allocated remote days for balance and flexibility.

Requirements

MS Office product (notably Outlook, Word, Excel, and Access) knowledge.
2-5 years of relevant experience in a mortgage, banking, of financial services environment.
3-5 years customer service experience.
Bachelors Degree
Solid customer service orientation.
Good communication (verbal, written, and listening) and presentation skills.
General understanding of system/technical concepts.
Ability to work with minimal supervision and to see tasks through from beginning to end.
A high level of integrity and dependability.
Strong attention to detail.
Ability to deal with and resolve ambiguous situations.
History of effective time management and priority setting.

Nice To Haves

At least 2 years experience working with Government Sponsored Entites.

Responsibilities

Serve and support vendors, MPF banks, members, or PFI’s as well as other areas of the Bank (Treasury, Banking Operations, Legal, or Credit).
Play a key role in aligning MPF Loan Administration projects with strategic objectives.
Identify, run, and improve manual processes to streamline loan administration processes for PFIs and enhance efficiency.
Oversee the Program Master Servicer and improve and gain knowledge of the PFIs to foster collaboration.
Process loan transactions and reconciliations with minimal supervision.
Provide assistance in managing MPF projects.
Perform General Ledger entries and Cash management responsibilities.
Act as liaison or customer support for customers with any issues or inquiries.
Resolve general issues.
Compile and develop periodic (weekly, monthly, and quarterly) reports on status tracking and exceptions.
Cross-train and develop skills in other areas of the MPF Provider as needed.
Backup functions in other areas of MPF Provider as needed.
Handle Recasts, Loss Mitigation Modifications, and other duties as assigned.
Research loan exceptions with internal and external stakeholders.
Work closely with Investor Reporting on various duties/projects as assigned.