Loan Administration Specialist

FHLBank Chicago•Chicago, IL

2d•$55,825 - $83,725•Hybrid

About The Position

The Loan Administration Specialist will serve and support vendors, MPF banks, members, or PFI’s as well as other areas of the Bank (Treasury, Banking Operations, Legal, or Credit). This role plays a key part in aligning MPF Loan Administration projects with strategic objectives, streamlining loan administration processes for PFIs, and enhancing the efficiency of the MPF Loan Administration area. The specialist will also foster collaboration between PFIs and the Program Master Servicer, leading to ease of use for PFIs and reduced follow-up for internal staff.

Requirements

MS Office product (notably Outlook, Word, Excel, and Access) knowledge.
2-5 years of relevant experience in a mortgage, banking, or financial services environment.
3-5 years customer service experience.
Bachelors Degree
Solid customer service orientation.
Good communication (verbal, written, and listening) and presentation skills.
General understanding of system/technical concepts.
Ability to work with minimal supervision and to see tasks through from beginning to end.
A high level of integrity and dependability.
Strong attention to detail.
Ability to deal with and resolve ambiguous situations.
History of effective time management and priority setting.

Nice To Haves

At least 2 years experience working with Government Sponsored Entities.

Responsibilities

Processing loan transactions and reconciliations with minimal supervision.
Providing assistance in managing MPF projects.
General Ledger entries and Cash management responsibilities.
Acting as liaison or customer support for customers with any issues or inquiries.
Resolution of general issues.
Compiling and developing periodic (weekly, monthly, and quarterly) reports on status tracking and exceptions.
Cross-training and developing skills in other areas of the MPF Provider as needed.
Backing up functions in other areas of MPF Provider.
Handling Recasts, Loss Mitigation Modifications, and other duties as assigned.
Researching loan exceptions with internal and external stakeholders.
Working closely with Investor Reporting on various duties/projects as assigned.