Resupply Specialist

The Cigna Group • Longwood, FL

2d • Remote

About The Position

Bring compassion, precision, and purpose to a role that directly impacts patient care. As a Durable Medical Equipment (DME) Patient Services Specialist, you’ll play a critical role in ensuring patients receive the supplies and equipment they need—accurately, efficiently, and with empathy. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service to patients, providers, and internal partners. If you are motivated to learn, grow, and make a real difference every day, this role offers meaningful impact and opportunity.

Requirements

• Minimum 2 years of experience in patient services, healthcare customer support, durable medical equipment (DME), medical supply processing, or a related healthcare operations role.
• Experience in handling high-volume inbound calls while maintaining professionalism and empathy.
• Strong attention to detail with the ability to process orders accurately and follow defined workflows.
• Comfortable navigating multiple systems and managing competing priorities in a fast-paced environment.
• Clear and effective communication skills, both verbal and written.
• High School diploma or equivalent.

Nice To Haves

• Experience working with Brightree, SNAP, or similar healthcare order management systems.
• Knowledge of insurance benefits, authorizations, and medical documentation requirements.
• Familiarity with referral EMRs and coordinating with provider offices.
• Experience in DME, home health, or medical supply environments.

Responsibilities

• Supporting patients and referral sources through high-volume inbound calls by providing clear, timely, and compassionate guidance on orders, coverage, and next steps.
• Ensuring accurate and timely processing of DME and resupply orders by entering and managing orders in Brightree and SNAP, helping patients receive what they need without delay.
• Protecting the patient experience by verifying insurance benefits, clearly explaining coverage and financial responsibility, and reducing downstream issues or delays.
• Driving authorization success by requesting, tracking, and documenting prior authorizations to support compliant and uninterrupted care.
• Maintaining strong organization and accountability by managing assigned work folders, tasks, and follow-ups to meet service level expectations.
• Partnering closely with referral sources by requesting and documenting needed medical records and clinical documentation through referral EMRs.
• Collaborating across internal departments to resolve issues, improve turnaround time, and ensure seamless coordination of care.
• Flexibly supporting front desk, scheduling, or coverage needs as required to help the team maintain continuity of service.

Benefits

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED