Customer Service Representative-Resupply

VieMed Healthcare•Lafayette, LA

14h•Onsite

About The Position

The Customer Service Representative-Resupply is responsible for learning and maintaining knowledge of the patient database and billing system, ensuring proper phone etiquette, and representing VieMed professionally. Key duties include obtaining patient demographic and health insurance information, collecting co-pays, entering patient data, verifying insurance benefits, and staying updated on Medicare and insurance regulations. The role requires effective understanding of medical documentation, professional interaction with physicians, patients, and co-workers, and scheduling set-ups as per policy. The representative must answer telephones politely, communicate clearly with management, and maintain good working relationships with colleagues. They are expected to utilize initiative, maintain productivity, make sound decisions within their scope, and safely operate computer equipment. Other duties may be assigned.

Requirements

High School Diploma required
Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Responsibilities

Learns and maintains knowledge of current patient database and billing system
Has proper phone etiquette and represents VieMed in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers
Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
Communicates appropriately and clearly to Manager, and other superiors
Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
Manages and operates computer equipment safely and correctly
Completes other duties, as assigned