Customer Service Representative-Resupply

VieMed Careers•Lafayette, LA

1d•Onsite

About The Position

The Customer Service Representative-Resupply is responsible for learning and maintaining knowledge of the current patient database and billing system. This role requires professional phone etiquette, obtaining and entering patient demographic and health insurance information, and collecting co-pays when appropriate. The representative will verify and record insurance benefits, maintain knowledge of Medicare and insurance regulations, and effectively understand medical documentation. They will interact professionally with physicians, patients/family, and co-workers, schedule setups, and communicate clearly with management and superiors. The position also involves utilizing initiative, maintaining productivity, making sound judgments within their scope of practice, and safely operating computer equipment.

Requirements

High School Diploma required
Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Responsibilities

Learns and maintains knowledge of current patient database and billing system
Has proper phone etiquette and represents VieMed in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers
Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure
Answers telephone in a polite and professional manner.
Communicates information to appropriate personnel
Communicates appropriately and clearly to Manager, and other superiors
Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
Utilizes initiative; strives to maintain steady level of productivity; self-mot
Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
Manages and operates computer equipment safely and correctly
Completes other duties, as assigned