Customer Service Representative

Adam's Specialty Products•Neenah, WI

12d

About The Position

This is an exciting position as a Customer Service Representative for Serenity Aquarium & Aviary Services. Our company just celebrated its 20th year in business and is the USA's leader in multiple industries. We are rapidly growing with more than 100 employees and are based out of Neenah, WI. We offer a unique arrangement of patented systems for the fish aquarium and bird aviary industry as well as perform service for live habitat displays in 35+ states. Our customer base is primarily in the health care field with a strong focus in nursing homes, assisted living, and long term care facilities. No experience with pets necessary! We want someone highly motivated with the right skill sets who can show passion for an exciting, thriving, and innovative business. This is a full-time position. This position will provide exceptional customer service, answer and address customer questions, and enhance customer loyalty. Additional tasks may be required by management to effectively manage current and future customers.

Requirements

Well organized and possess excellent time management skills
Professional appearance with excellent communication skills
Accounts receivable experience using QuickBooks.
Collections experience including working with court documentation
Able to troubleshoot issues and prioritize to handle multiple tasks
Respond to calls, emails, faxes to take care of customer needs
Able to develop and manage an efficient work schedule

Responsibilities

Constant communication with service team in the field
Effectively answer and address all customer questions and concerns.
Provide updated and accurate service activity reports.
Track and document all customer concerns and issues into CRM software to ensure proper ownership and timely resolution.
Provide continuous and timely feedback to all service representatives. Conduct regular meetings with service team to improve overall processes.
Ensure all customer services are conducted within accurate frequency.
Coordinate all service representative calendars to ensure timely customer services.
As time permits, make outbound collection calls
Take service representative supply requests and fulfill on a timely basis
Create or enhance company documentation surrounding service processes and procedures.
Ensure service representatives have the necessary equipment and documentation.
Provide consistent feedback to upper management.
Update all company records as necessary.