Customer Service Representative

Gallagher•Rolling Meadows, IL

13d•$18•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License. Position Details: Pay: $18/hr + Bonus opportunity Remote: In the Chicago Land area only Must have an active Illinois Life and Health License Benefits Start day 1!

Requirements

High school diploma or equivalent required
Holds Active Illinois Health/Life license
Minimum 1 year customer service work experience in an inbound/outbound call center environment
Proficient PC skills (Word, Excel, Internet)
Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
Ability to grow within a goal oriented, heavily measured environment
Ability to consistently meet the minimum established performance standards
Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns
Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner.
Attention to Detail ensures accuracy and maintains strong quality control procedures
Customer Service: must be able to provide exceptional customer service to members
Computer Proficiency: must have strong PC and typing skills
Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance.
High Level of Self motivation and ability to succeed.
Time Management: Excellent punctuality a must.
Fully remote: Has a designated distract free area to perform remotely as if you were in an office

Nice To Haves

Retention experience desired
Background in insurance or health discount industry preferred but not necessary.
Spanish Bilingual a plus

Responsibilities

Consistently maintain an above average on Quality Assurance monitoring scores
Consistently meet or exceed all Customer Service individual and departmental performance metric standards
Continuously improves key job competencies, product knowledge and attend continuous training classes
Provide complete and accurate information to all member inquiries
Effectively and efficiently utilize the technical resources available
Meet departmental goals for cross sales, retention and service.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program