Customer Service Representative
About The Position
TEKsystems is seeking customer service agents to join our clients team onsite in Urbandale! Start date is May 4th! Description This team supports professional liability and insures professionals! This role will take inbound calls and provide support with navigating the website, assisting with general policy questions, processing payments, etc. Will be working with professionals including nurse practitioners, speech pathologists, etc. These customers can be blunt and demanding as many times are calling quick between appointments and needing urgent support. Candidates for this role need to be patient.
Requirements
- 1+ years of customer service - experience taking inbound calls is a plus
- High School Diploma or GED
- Strong technology experience with the ability to navigate multiple systems, screens, software
Responsibilities
- Handling inbound calls from providers checking eligibility and/or claim status for members.
- Call center environment taking inbound and outbound calls
- Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner
- Research customer inquiries and follow up with customers as needed via email or outbound phone calls
- Ability to troubleshoot basic website errors/question
- Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
- Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
- Request additional/missing information from the customer via written or verbal communication
- Document client issues and escalate issues to appropriate parties to resolve
- Ability to troubleshoot basic website errors/question
- Assist with L&H or P&C insurance policy questions
- Ability and flexibility of working a scheduled day
- Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
