ReStore Donations Coordinator (PT)

Cape Fear Habitat for Humanity • Wilmington, NC

3d • $19 - $19

About The Position

Cape Fear Habitat for Humanity is hiring a part-time ReStore Donations Coordinator to help connect community donations with its mission of building homes, communities, and hope. The coordinator is often one of the first points of contact for donors and provides friendly, professional service while scheduling donation pickups and deliveries throughout New Hanover and Pender counties.

The position is scheduled for 20 hours per week, Monday through Friday between 8:30 a.m. and 5:00 p.m. Some evening or weekend availability may be needed with advance notice. This is a non-exempt position paying $19 per hour.

Requirements

• Commitment to Cape Fear Habitat for Humanity’s mission.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Organized and self-motivated, with the ability to work independently with minimal supervision.
• Experience using Microsoft Office and the ability to learn new software.
• Ability to manage deadlines and follow through on commitments.
• High school diploma or equivalent.
• Ability to work at a desk for extended periods.
• Ability to successfully complete a background check and drug screening.

Nice To Haves

• Retail or customer service experience is helpful, but not required.

Responsibilities

• Coordinate the intake, processing, and scheduling of donation pickups and deliveries for Cape Fear Habitat ReStore locations.
• Speak with donors to gather information, answer questions, and provide attentive customer service.
• Build and maintain positive relationships with donors.
• Use sound judgment to determine whether donated items can be accepted.
• Record and maintain donor information using ThriftCart.
• Use NexTraq GPS software to build efficient truck routes and help reduce transportation costs.
• Communicate with drivers, supervisors, and other ReStore team members about donation schedules.
• Guide and supervise volunteers who assist with donation scheduling.
• Help ensure donors and buyers receive timely, professional, and efficient service.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED