Restoration Supervisor

Servpro•Mobile, AL

About The Position

The Restoration Supervisor is the front-line representative of the SERVPRO brand and demonstrates the company’s commitment to helping customers and clients. The role coordinates, monitors, and performs project work to meet service needs and provide a positive customer experience. The supervisor oversees restoration technicians, project quality, customer satisfaction, documentation, labor and consumables, and communication with project managers and office staff. The position also includes promoting job safety, managing equipment and materials, and coaching and training technicians.

Requirements

Valid driver’s license.
At least 1 year of experience in cleaning, restoration, or construction.
Ability to regularly lift at least 50 pounds and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

High school diploma or GED preferred.
IICRC certification is a plus, but not required.

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall customer satisfaction, including satisfaction tracked through online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document detailed and accurate job files to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate project progress and issues to the restoration project manager and office staff.
Communicate and follow OSHA guidelines for job safety.
Protect and properly use equipment and materials.
Coach and train restoration technicians.