Restoration Crew Lead

Servpro•Racine, WI

16h•Onsite

About The Position

As a Restoration Crew Lead, you'll be the person helping guide projects from the field while leading technicians through water, fire, mold, biohazard, and storm damage restoration work. Your day may start by meeting your crew at the shop, loading equipment, reviewing the day's schedule, and heading to a customer's home or business. Once on site, you'll assess the work to be completed, communicate with the customer, assign tasks to technicians, and ensure all work is performed safely and according to SERVPRO standards. Throughout the day, you'll monitor drying equipment, perform demolition, document job progress, complete moisture readings, take photos, and maintain communication with Project Managers. You'll also help train newer technicians and ensure job sites remain clean, organized, and professional. No two jobs are exactly the same. One day you may be extracting water from a flooded basement, while the next you may be leading fire cleanup, mold remediation, or storm damage mitigation efforts. If you enjoy leading a team, solving problems, and helping people during difficult situations, this role may be a great fit.

Requirements

Previous restoration, construction, mitigation, or leadership experience preferred
Experience leading or supervising employees preferred
Strong customer service and communication skills
Ability to work independently and make sound decisions in the field
Strong organizational and problem-solving skills
Basic computer and smartphone proficiency
Valid driver's license and insurable driving record required
Ability to successfully pass a background check
Ability to lift and carry up to 75 pounds regularly
Ability to stand, walk, bend, kneel, climb, and work in confined spaces
Ability to work in varying temperatures and environmental conditions
Ability to operate restoration equipment and hand tools safely
Ability to wear required PPE, including respirators when necessary
Reliability, attendance, leadership, safety, and documentation are critical to success in this role
Strong work ethic and positive attitude
Dependable attendance and punctuality
Excellent customer service skills
Ability to train, coach, and support team members
Commitment to safety and quality workmanship
Someone who remains calm and focused during emergency situations

Nice To Haves

Previous restoration, construction, mitigation, or leadership experience
Experience leading or supervising employees

Responsibilities

Lead restoration technicians on residential and commercial restoration projects
Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
Communicate professionally with customers regarding project progress and expectations
Set up and monitor drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
Perform demolition and mitigation activities as needed
Complete moisture readings, documentation, and daily job notes
Take required job photos and maintain accurate project records
Ensure job sites remain clean, safe, and professional
Train and mentor restoration technicians
Assist Project Managers with project coordination and communication
Follow all SERVPRO production guidelines and safety procedures
Participate in the rotating on-call schedule and respond to emergency losses as needed