Restoration Crew Chief

Servpro•Brooklyn, NY

4d•Onsite

About The Position

Join a high-performing restoration team serving some of NYC’s most demanding commercial and residential properties. As a Restoration Crew Chief, you will lead emergency response operations for water, fire, and mold damage restoration projects across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. As the front-line representative of the SERVPRO® brand, the Restoration Crew Chief embodies the company’s Here to Help® commitment by coordinating, monitoring, and performing project work to successfully meet service needs and deliver a consistently positive customer experience.

Requirements

Valid driver’s license
Basic computer/smartphone proficiency
1-2 years of restoration industry experience (water/fire damage)

Nice To Haves

High school diploma/GED (preferred)
ICRC Water Restoration Technician (WRT) certification
IICRC Applied Structural Drying (ASD) certification
Experience with restoration equipment and hand/power tools
Knowledge of NYC building requirements

Responsibilities

Lead and supervise restoration technicians on residential and commercial job site
Respond to emergency calls and assess property damage
Perform and oversee water, fire, and mold restoration services
Manage daily job-site operations to ensure quality, safety, and timely completion
Deliver excellent customer service and maintain high customer satisfaction
Communicate expectations clearly and coordinate with project managers and office staff
Maintain equipment, vehicles, and job sites in accordance with SERVPRO standards
Complete accurate job documentation and ensure compliance with IICRC and safety protocols
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Coach and train restoration technicians