Restoration Crew Lead

Servpro•Janesville, WI

1d•Onsite

About The Position

As a Restoration Crew Lead, you'll be responsible for leading restoration projects throughout Rock County while helping customers recover from water, fire, mold, storm, and other property damage events. Your day may begin by meeting your crew at the shop, reviewing the schedule, loading equipment, and heading to a residential or commercial loss. Once on site, you'll communicate with customers, assess the scope of work, assign tasks to technicians, and ensure all work is completed safely and according to SERVPRO standards. Throughout the day, you'll perform and oversee water mitigation, demolition, equipment setup, moisture monitoring, documentation, and customer communication. You'll work closely with Project Managers to keep projects moving forward while ensuring technicians have the tools, guidance, and support they need to be successful. This role requires someone who is comfortable leading a team, making decisions in the field, and maintaining a high level of professionalism in challenging situations. At SERVPRO, our Crew Leads are the backbone of our field operations. They lead teams, support customers during difficult times, and play a critical role in restoring homes and businesses after property damage. We're looking for someone who is ready to lead from the front, develop others, and make a meaningful impact in the Rock County community.

Requirements

Previous restoration, construction, mitigation, or leadership experience preferred
IICRC certifications preferred but not required
Experience leading or supervising employees preferred
Strong customer service and communication skills
Ability to work independently and make sound decisions in the field
Strong organizational and problem-solving skills
Basic computer and smartphone proficiency
Valid driver's license and insurable driving record required
Ability to successfully pass a background check
Ability to lift and carry up to 75 pounds regularly
Ability to stand, walk, bend, kneel, climb, and work in confined spaces
Ability to work in varying temperatures and environmental conditions
Ability to safely operate restoration equipment and hand tools
Ability to wear required PPE, including respirators when necessary
Reliability, attendance, leadership, safety, documentation, and customer service are critical to success in this role
Someone who leads by example and takes ownership of their work
Strong work ethic and positive attitude
Dependable attendance and punctuality
Excellent customer service and communication skills
Ability to train, motivate, and support team members
Commitment to safety and quality workmanship
Someone who remains calm, professional, and solution-focused during emergency situations
A team player who takes pride in helping customers and supporting coworkers

Responsibilities

Lead restoration technicians on residential and commercial restoration projects
Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
Communicate professionally with customers regarding project progress and expectations
Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
Perform demolition and mitigation activities as needed
Complete moisture readings, job documentation, and daily project notes
Take required photos and maintain accurate project records
Ensure job sites remain clean, organized, and safe
Train and mentor restoration technicians
Assist with quality control and adherence to SERVPRO production standards
Maintain communication with Project Managers regarding project status and concerns
Follow all SERVPRO safety policies and procedures
Participate in the rotating on-call schedule and respond to emergency losses as needed