Restoration Crew Lead

Servpro•Lake Geneva, WI

22h•Onsite

About The Position

As a Restoration Crew Lead, you'll be responsible for leading restoration projects in the field while helping customers navigate some of the most stressful situations they may ever experience. Your day may begin by meeting with your crew, reviewing the schedule, loading equipment, and heading to a customer's home or business. Once on site, you'll assess the work to be completed, communicate with the customer, assign tasks to technicians, and ensure work is performed safely and according to SERVPRO standards. Throughout the day, you'll lead water mitigation, fire cleanup, mold remediation, storm damage restoration, and other emergency services. You'll monitor drying equipment, document project progress, take moisture readings, complete job documentation, and maintain communication with Project Managers and customers. This role requires someone who can lead by example, make decisions in the field, train team members, and maintain a high level of professionalism while delivering excellent customer service. No two days are the same, and every project presents new challenges and opportunities to help customers recover after property damage.

Requirements

Previous restoration, construction, mitigation, or leadership experience preferred
IICRC certifications preferred but not required
Experience leading or supervising employees preferred
Strong customer service and communication skills
Ability to work independently and make sound decisions in the field
Strong organizational and problem-solving skills
Basic computer and smartphone proficiency
Valid driver's license and insurable driving record required
Ability to successfully pass a background check
Ability to lift and carry up to 75 pounds regularly
Ability to stand, walk, bend, kneel, climb, and work in confined spaces
Ability to work in varying temperatures and environmental conditions
Ability to safely operate restoration equipment and hand tools
Ability to wear required PPE, including respirators when necessary

Nice To Haves

Previous restoration, construction, mitigation, or leadership experience
IICRC certifications
Experience leading or supervising employees

Responsibilities

Lead restoration technicians on residential and commercial restoration projects
Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
Communicate professionally with customers regarding project progress and expectations
Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
Perform demolition and mitigation activities as needed
Complete moisture readings, job documentation, and daily project notes
Take required photos and maintain accurate project records
Ensure job sites remain clean, organized, and safe
Train and mentor restoration technicians
Assist with quality control and adherence to SERVPRO production standards
Maintain communication with Project Managers regarding project status and concerns
Follow all SERVPRO safety policies and procedures
Participate in the rotating on-call schedule and respond to emergency losses as needed