Restoration Assistant Project Manager

Cotton•Stoneham, MA

9d•$30 - $35•Onsite

About The Position

Assist with the direction and coordination of restoration projects, including project performance, administration, documentation, and customer contact. Communicate daily with the Project Manager and operations team to help ensure projects run smoothly, follow company protocols and project policies, and meet the company’s service-quality standards. The role also involves managing project budgets, coordinating field activities, maintaining project files, and addressing client and adjuster needs.

Requirements

Bachelor's degree or equivalent work experience.
Restoration project knowledge is required.
Ability to travel as business needs arise is required.
Understanding of workflow procedures and systems.
Computer proficiency and knowledge of Microsoft Office applications.
Proven organizational, problem-solving, and communication skills.
Proven ability to build relationships.
At least 21 years of age and at least three years of verifiable driving experience.
No more than two moving violations in the past three years.
No repeat seat belt violations.
No high-speed moving violations in the past three years.

Nice To Haves

IICRC certification preferred.
OSHA 10- or 30-hour training is a plus.
Knowledge of the insurance industry is a plus.

Responsibilities

Communicate daily with operations and the Project Manager to ensure projects are running smoothly.
Keep customers, clients, and insurance adjusters informed about project activities and address their needs and requests.
Follow company protocols, project policies, safety policies, and accounting procedures.
Maintain project budgets and help ensure profitability; perform work within the given budget or communicate project status from beginning to end.
Assist in developing Site Safety Plans and communicate them to Field Supervisors and labor personnel.
Ensure job files contain properly signed contracts and required forms.
Process files promptly to support accurate accounting department processing.
Complete or draft daily Project Management Reviews for job files.
Conduct Safety Toolbox meetings and participate in safety investigations to minimize risk.
Provide feedback to Operations and Project Managers regarding individual jobs as needed.
Maintain communication and networking with adjusters, the insurance community, and assigned target businesses.
Maintain integrity and represent the Cotton image positively.
Hire subcontractors and suppliers.
Direct daily activities on restoration projects, including operation staff performance and changes in scope.
Resolve customer conflicts and understand applicable workflow procedures and systems.