Restoration Project Manager

Michael and Son Restoration•Baltimore, MD

1d•Onsite

About The Position

Michael & Son Services is seeking an experienced Restoration Project Manager to manage restoration projects from initial inspection through completion, billing, and payment. The role involves managing multiple active projects, communicating with customers and insurance partners, coordinating crews and vendors, and ensuring work is documented and completed to company standards. The position is in the Baltimore, Maryland area and includes a rotating after-hours on-call schedule. Compensation is a $50,000 base salary plus commission: 2.5% when a job is sold and an additional 2.5% when it is collected. A quarterly bonus may also be available based on additional metrics. Benefits include medical, dental, and vision insurance, an FSA, a 401(k) with company match, paid time off, and a take-home company vehicle.

Requirements

Water and mold restoration experience.
Strong organization and follow-through.
Ability to independently manage multiple active projects.
Strong written and verbal communication skills.
Comfort working with customers, crews, and other professionals.
Valid driver's license and insurable driving record.
Ability to work a rotating on-call schedule.
IICRC certification(s).
Experience with Xactimate, Encircle, or similar software.

Responsibilities

Inspect new restoration losses and determine the work needed.
Explain the restoration process to customers and sell recommended work.
Develop and review scopes of work and ensure crews understand the required work.
Manage multiple projects at once.
Keep customers updated throughout each project.
Communicate with insurance adjusters, agents, property managers, and other partners.
Monitor drying progress, schedules, jobsite conditions, and changes to the scope of work.
Ensure project files are properly documented and ready for billing.
Follow up on issues delaying billing or payment.
Identify problems early and take action to keep projects moving.
Ensure completed work meets company standards before closing projects.
Participate in a rotating after-hours on-call schedule.