Restaurant Supervisor - Wyndham Deerfield Beach Resort

Wyndham Deerfield Beach Resort•Deerfield Beach, FL

11h

About The Position

The Restaurant Supervisor reports to the Restaurant Manager and Director of Operations and assists in overseeing the food and beverage outlets, including the restaurant and gelateria. The role supports staff management, guest satisfaction, and high operational standards in alignment with the hotel’s brand and goals. The ideal candidate has a proactive, “go-getter” personality and is willing to work toward the hotel’s goals. The supervisor helps manage daily operations, monitor guest feedback, resolve service issues, support staff training and performance management, and ensure compliance with health, safety, and company policies. The role also involves leading daily staff line-ups, collaborating with department heads on service improvements, reviewing financial performance, managing expenses, and supporting budgeting efforts. During the Operations Manager’s absence, the supervisor assumes full operational responsibility.

Requirements

Ability to communicate effectively with managers, staff, associates, and guests, verbally and in writing, in an attentive, friendly, courteous, and service-oriented manner.
Warm and friendly demeanor.
Ability to listen to, understand, and clarify concerns raised by guests and associates.
Ability to multitask, prioritize work, meet deadlines, and work effectively under pressure.
Ability to document glitches, follow up, and communicate effectively to ensure issues are resolved and closed.
Ability to maintain confidentiality.
Ability to follow company policies and procedures and hold staff accountable consistently.
Strong leadership, interpersonal, and communication skills.
Excellent problem-solving and decision-making abilities.
Proficiency with hotel management systems, such as Opera or other PMS software.
Proficiency with computers, Microsoft 365, Outlook, Excel, and PowerPoint.
Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

Assist in overseeing daily hotel operations to ensure exceptional guest service and operational efficiency.
Help manage the hotel’s food and beverage outlets, including the restaurant and gelateria.
Communicate relevant business information effectively with managers and staff.
Interview, hire, motivate, coach, counsel, and discipline personnel according to hotel standards.
Listen to, understand, and clarify concerns raised by guests and associates.
Multitask and prioritize departmental functions to meet deadlines.
Attend required hotel meetings and trainings.
Document glitches, follow up, communicate effectively, and ensure issues are owned, resolved, and closed.
Arrange coverage when an employee calls out, or determine whether the vacant position or shift needs to be replaced.
Be present in the lobby to assist guests and manage the team on the floor.
Maintain regular attendance as required by hotel scheduling needs.
Maintain high standards of personal appearance and grooming.
Comply with hotel standards and regulations to support safe and efficient operations.
Promote productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and resolve problems.
Maintain confidentiality of information.
Follow company policies and procedures and consistently hold staff accountable.
Monitor and respond to guest feedback to maintain satisfaction and resolve issues promptly.
Support staff training and performance management, and create standard procedures as needed.
Ensure compliance with health, safety, and company policies.
Collaborate with department heads to implement service and operational improvements.
Review financial performance, manage expenses, and support budgeting efforts.
Assume full operational responsibility in place of the Operations Manager during their absence.
Lead daily staff line-ups.
Work weekends, holidays, and varied shifts as needed.