Restaurant Supervisor

Charlestowne Hotels•Hamilton, NY

10d

About The Position

The Restaurant Supervisor oversees front-of-house restaurant service staff and training. The role is responsible for maintaining high standards of guest service, safety, and cleanliness, and for ensuring that each guest has a positive dining experience from start to finish. The Supervisor leads staff, supports restaurant operations, resolves guest issues, and helps ensure service expectations are exceeded. The position may involve flexible hours, weekends, holidays, and late nights.

Requirements

Prior experience as a Food and Beverage Supervisor.
Prior guest relations training.
Knowledge of proper food handling.
Ability to communicate satisfactorily in English with guests, coworkers, and management.
Strong written and verbal communication skills.
Positive, upbeat attitude and personality.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, and with minimal supervision.
Punctuality and regular, reliable attendance.
Interpersonal skills and ability to work well with coworkers and the public.
Food safety training and certification as required by law.
Experience with computers, including MS Office or Google tools; POS systems such as Micros; and reservation software such as OpenTable.
Some familiarity with basic cooking skills.
Ability to perform physical movements including reaching, extending arms overhead, bending, and stooping.
Ability to lift, bend, stoop, push, or pull.
Ability to carry food trays and bus trays of dishes weighing up to 50 pounds.
Ability to push or pull a vacuum or wheeled cart weighing up to 50 pounds.

Responsibilities

Oversee a team of employees, including hiring, development, scheduling, and training.
Ensure a high level of service throughout operations and provide each guest with a memorable dining experience.
Handle daily cash deposits properly.
Open or close the restaurant and secure cash, liquor, and entry points.
Create a service-first work environment.
Assist the kitchen with prep work or plating when necessary and ensure dishes leaving the kitchen meet quality standards.
Maintain cleanliness of assigned front-of-house areas, including windows, light fixtures, and the entrance.
Assign service-related tasks to servers.
Check out servers and bartenders properly at the end of their shifts.
Bus tables and help process dirty dishes when necessary.
Ensure dining tables are properly prepared for service.
Communicate current menu choices, specials, menu deviations, and item shortages to staff.
Open and pour wine tableside.
Perform basic cleaning tasks as needed or directed by a supervisor.
Fill in for absent staff as needed.
Assist with special events as needed.
Greet guests warmly and use appropriate greetings.
Follow grooming and appearance standards consistently.
Understand and communicate products and services available at the hotel.
Follow company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to a manager.
Ensure team members' uniforms are neat and professional and that grooming standards are followed.
Maintain confidentiality of proprietary information and protect company assets.
Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.