Restaurant Supervisor

COMMONWEALTH LODGING MANAGEMENT LLC • Norfolk, VA

5d • $18 - $18 • Onsite

About The Position

The Food & Beverage Supervisor plans and supervises hotel dining arrangements and assists in overseeing food and beverage operations. The role supports quality service, food and beverage presentation, and a positive guest experience. Regular attendance in accordance with company standards is essential. Food and beverage operations run seven days a week, 24 hours a day, and this position requires a varied schedule that includes nights, weekends, and holidays.

The position works in food and beverage outlets and throughout hotel areas, in indoor and outdoor settings with variable temperatures and noise levels. The role requires sustained standing and movement, lifting and transporting items, and pushing or pulling carts and other equipment.

Requirements

• High school graduate or GED, or equivalent work experience.
• A minimum of 1–2 years of food-service experience is preferred.
• Previous guest/customer-relations training.
• Good understanding of English and the ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Good verbal and written communication skills, including the ability to communicate satisfactorily with guests, management, and coworkers.
• Professional appearance and manner, good character, and ability to work in a fast-paced team.
• Ability to carry a large oval tray with six covered dinners weighing approximately 20 pounds.
• Ability to lift or transport at least 50 pounds.
• Ability to push or pull carts and other equipment weighing up to 150 pounds; another section of the posting specifies up to 100 pounds.
• Ability to endure various physical movements throughout work areas.
• Ability to stand and maintain well-paced mobility for up to eight hours.
• Willingness and ability to work a varied schedule that includes nights, weekends, and holidays.

Nice To Haves

• Minimum of 1–2 years of food-service experience is preferred.

Responsibilities

• Oversee day-to-day operations of the restaurant and bar.
• Ensure staff receive proper training on quality and service standards and have the tools and equipment needed to perform their jobs.
• Achieve and maintain budgeted revenues as instructed by the Director of Food & Beverage.
• Manage staffing and labor effectively to meet or exceed labor-cost budgets.
• Train staff in operational standards and follow up to ensure service levels are maintained.
• Establish and achieve quality and guest-satisfaction goals.
• Maintain food and liquor costs.
• Maintain a floor presence during needed meal periods to support optimal guest service.
• Conduct routine brand-standard audits to support optimal service execution.
• Complete additional duties as assigned by hotel leadership.

Benefits

• Access to earned wages before payday.
• Medical, dental, and vision coverage.
• 401(k).
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance.
• Travel discounts.
• Merit increases.
• Years of Service Awards.
• Employee Assistance Program.
• Advancement opportunities.
• Paid holidays.
• Tuition reimbursement.
• Referral bonus.
• Multiple incentive bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED