Restaurant Supervisor, The Wager

Four Seasons Hotels and Resorts • Naples, FL

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About The Position

The Restaurant Supervisor supports employees in the hotel’s dining restaurant while ensuring guest satisfaction. This role assists the Restaurant General Manager with leading and managing restaurant employees, contributes to strategic planning and operational success, and helps uphold service, food, and facility standards. The supervisor maintains a visible presence in the restaurant, supports guest service and seating, and helps ensure the restaurant is clean, safe, and welcoming. The position serves breakfast, lunch, and dinner in a refined dining environment and requires a flexible schedule, including afternoon and evening shifts, weekends, and holidays.

Requirements

• College degree preferably specializing in hotel or restaurant management, or equivalent experience.
• One to two years of previous experience in a supervisory position in Food and Beverage.
• Strong leadership and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to operate computer equipment and other food and beverage computer systems.
• Ability to read, write, and speak English.
• Flexible schedule and ability to work all shifts, weekends, and holidays.

Responsibilities

• Assist the Restaurant General Manager with selecting, training, evaluating, leading, motivating, and managing restaurant employees to ensure adherence to cultural and service standards.
• Contribute to long-range strategic planning and operational success.
• Maintain a strong presence in the restaurant, recognize team members, foster positive guest interactions, and address guest concerns, complaints, and special requests professionally.
• Ensure the quality and presentation of food items and ingredients, and provide expert knowledge of wine and spirits for breakfast, lunch, and dinner service.
• Attend regular meetings to promote effective interdepartmental coordination.
• Inspect the restaurant’s physical condition and equipment, and recommend and implement improvements to uphold operational and aesthetic standards.
• Assist with serving beverages to guests, ensuring prompt and professional delivery.
• Support guest seating and manage the flow of arrivals.
• Assist with cleaning and maintaining operational areas to ensure a clean, safe, and inviting environment.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision benefits, and a 401(k) with employer match, starting at 30 days.
• Paid time off plans starting on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel, food and beverage, and spa services at Four Seasons hotels and resorts worldwide.
• Tuition reimbursement.
• Inclusive work environment and wellbeing and mental health initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree