Restaurant Supervisor

O'Reilly Hospitality Management LLC • Aurora, CO

18h • Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team!

Requirements

• Minimum of 2 years of food & beverage/restaurant experience; management experience preferred.
• Compliance with safe food handling requirements as mandated by state and OHM.
• Proficient in Microsoft Office Suite (Word, Excel).
• Professional appearance and demeanor.
• Strong leadership, organizational, and communication skills.
• Ability to motivate and manage diverse team members.
• Effective under pressure with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and deliver results.
• Ability to maintain diplomacy and tact in all interactions.
• Community-oriented, maintaining a positive reputation.
• Lift and carry up to 50 lbs regularly and occasionally exceed 40 lbs overhead.
• Bend, stoop, and transport food, utensils, or products weighing up to 10 lbs.
• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, talking, hearing, and repetitive motion.
• Primarily indoors with some exposure to temperature changes.
• May experience extremes of heat or abrupt temperature shifts causing noticeable discomfort.

Responsibilities

• Assist the Restaurant Manager/Food & Beverage Manager in leading, training, and mentoring team members, including recruitment, hiring, coaching, evaluations, and progressive discipline.
• Supervise the floor during meal periods to ensure service standards are consistently met.
• Ensure checklists, requisitions, and opening/closing procedures are completed each shift.
• Communicate effectively (verbally and in writing) to provide clear direction to team members.
• Observe team member performance and encourage improvement where needed.
• Ensure staffing levels are appropriate based on business needs.
• Conduct pre-shift and departmental meetings to share relevant updates (e.g., occupancy, menu changes, safety, promotions, HR updates).
• Communicate confidently with guests and staff, listen attentively, respond appropriately, and provide accurate information.
• Remain calm and professional during emergencies or peak business activity, serving as a role model for the team.
• Ensure SOPs for all outlets are in place and compliant with federal, state, local, and OHM requirements (e.g., ServSafe, EcoSure, Responsible Vendor).
• Ensure steps of service outlined in training are followed daily.
• Interact positively with guests, promote facilities/services, and resolve concerns to satisfaction.
• Coordinate and document reservations; organize special events such as receptions, tastings, and patio parties.
• Maintain rapport with other departments and attend relevant meetings.
• Monitor food quality and service standards; verify temperatures, taste, and appearance of menu items.
• Provide guidance and adjustments to maintain consistency.
• Use hotel/restaurant systems to create forecasts, revenue reports, and accurate correspondence.
• Follow cash handling procedures and ensure compliance by team members.
• Maintain outlet cleanliness daily.
• Solicit and document guest feedback on food and service.
• Assist managers with monthly beverage and quarterly inventory processes.
• Submit accurate daily and monthly reports in a timely manner.
• Support Marketing and Social Media Manager with promotions, menu updates, and collateral.
• Assist in planning and executing special events and banquets.
• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Perform other duties and responsibilities as required or requested.
• Ensure equipment is properly maintained; report and follow up on repair needs.
• Conduct competitive research and provide recommendations based on trends.
• Support the entire F&B operation, including special projects, promotions, PR, and marketing as assigned.
• Attend mandatory divisional and staff meetings.
• Use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Publisher, Canva, and related programs.
• Maintain a clean and organized work area.
• Demonstrate positive leadership that inspires team members to exceed standards.
• Maintain reliable attendance in accordance with company standards.
• Fully comply with OHM rules, safety standards, and policies; violations may result in disciplinary action.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay on day one!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees