Restaurant Supervisor

HEI Hotels and Resorts•Savannah, GA

4d•Onsite

About The Position

Assist the Outlet Manager in planning and managing the Restaurant, Room Service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and federal, state, and local regulations while meeting or exceeding financial goals. The Restaurant Supervisor monitors service standards and guest needs, supports shift preparation and staff direction, and helps maintain restaurant cleanliness and setup. The position also communicates with the restaurant manager about daily operations and assists with menu classes and taste panels.

Requirements

Ability to use a point-of-sale system.
Ability to lift or carry up to 50 pounds, with or without reasonable accommodation.
Ability to push or pull product carts weighing up to 150 pounds, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Monitor servers’ and buspersons’ adherence to service standards.
Supervise guest service and watch for guests who need assistance.
Assist the manager in establishing and monitoring completion of sidework duties.
Maintain the bank according to HEI Hotels and Resorts standards.
Read communication sheets from the previous shift and prepare one for the following shift.
Check the floor plan for appropriate coverage.
Check the restaurant for cleanliness and proper setup, including service stands, aisle areas, and tables.
Follow state, federal, and corporate liquor requirements for serving alcoholic beverages.
Communicate daily with the restaurant manager regarding special events, house counts, and related matters.
Assist the restaurant manager in conducting menu classes and taste panels.
Provide clear direction to staff verbally and in writing.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.