Restaurant Supervisor

HEI Hotels & Resorts•Savannah, GA

5d•Onsite

About The Position

The Restaurant Supervisor assists the Outlet Manager in planning and managing the Restaurant, Room Service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and adherence to federal, state, and local regulations while meeting or exceeding financial goals. The supervisor monitors service standards and guest needs, supports staff scheduling and sidework completion, ensures cleanliness and setup, and communicates shift information and operational details to staff and the restaurant manager. The position also requires compliance with liquor regulations and may include other job-related duties as assigned.

Requirements

Ability to use a point-of-sale system.
Ability to lift or carry up to 50 pounds, with or without reasonable accommodation.
Ability to push or pull carts of products weighing up to 150 pounds, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Monitor servers and buspersons to ensure adherence to service standards.
Supervise guest service and respond attentively to guests who need assistance.
Assist the manager in establishing and monitoring completion of sidework duties.
Maintain the bank according to HEI Hotels and Resorts standards.
Review daily communication sheets from the previous shift and prepare one for the following shift.
Check the floor plan for appropriate coverage.
Inspect the restaurant, service stands, aisle areas, and tables for cleanliness and proper setup.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Communicate daily with the restaurant manager about special events, house counts, and related matters.
Assist the restaurant manager with menu classes and taste panels.
Provide clear direction to staff verbally and in writing.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.